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Privacy Policy

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Privacy Policy

Effective Date: August 2025
Platform: e-learning.trainingheights.com
Owner: Training Heights

1. Introduction

Training Heights (“we,” “our,” “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you purchase vouchers through our e-learning platform at e-learning.trainingheights.com.

By using our platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

When you purchase a voucher, we collect:

  • Personal Identification Information: Full name, email address, and contact details.
  • Payment Information: Processed securely through our payment gateway partner Paystack. We do not store your complete card or banking details.
  • Transaction Details: Voucher purchased, transaction ID, and payment confirmation.
  • Communication Records: Emails or messages sent to our business development or technical support teams.

3. How We Use Your Information

We use your information to:

  1. Process and confirm your voucher purchase.
  2. Deliver your voucher via email within 3 to 7 business days after payment.
  3. Provide customer follow-up from our Business Development Department during the delivery period.
  4. Respond to technical inquiries and support requests.
  5. Maintain transaction records for legal, accounting, and business purposes.

4. Payment Security

We use Paystack as our secure payment gateway. Paystack complies with industry-standard encryption and PCI-DSS (Payment Card Industry Data Security Standard) to protect your financial information.

Training Heights does not store your full payment card details.

5. Communication

  • Business Follow-Up: Our Business Development Department may contact you during the 3–7 day processing period via email to confirm details or provide updates. The official contact email is victoria.oyedeji@trainingheights.com.
  • Technical Support: For any issues with the platform or voucher delivery, you can reach techsupport@trainingheights.com.

6. Data Retention

We will retain your information only for as long as necessary to:

  • Fulfill your purchase
  • Meet legal, accounting, and regulatory requirements
  • Resolve disputes and enforce our agreements

7. Data Sharing and Disclosure

We will not sell, rent, or trade your personal information to third parties. Your data may only be shared:

  • With Paystack, solely for payment processing
  • With service providers who assist in email delivery and customer support, under confidentiality agreements
  • If required by law, regulation, or court order

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data where applicable
  • Withdraw consent for marketing communications at any time

To exercise these rights, contact us at techsupport@trainingheights.com.

9. Cookies and Tracking

Our platform may use cookies and similar technologies to improve user experience, track usage patterns, and maintain platform security. You can disable cookies in your browser settings, but this may affect platform functionality.

10. Data Protection Measures

We implement administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or misuse.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

For privacy-related inquiries:

Training Heights
Website: https://trainingheights.com
Subdomain: https://e-learning.trainingheights.com