ITIL® 4 Practitioner: Supplier Management

Master the processes for managing IT suppliers and vendors to maximize value and minimize risk. This course teaches how to establish effective supplier selection criteria, performance metrics, and contract management approaches following ITIL 4 best practices. You’ll learn to align supplier relationships with business needs while maintaining appropriate governance and control.

The training provides frameworks for managing the entire supplier lifecycle, from initial procurement through ongoing performance evaluation to contract renewal or termination. You’ll gain practical skills to optimize supplier contributions, mitigate risks, and ensure seamless integration of third-party services with your organization’s service management ecosystem.

Learning Resource Kit

Expertly crafted content

Course materials were created by the same experts who developed the textbooks and exams for each certification program, ensuring that the content is accurate, comprehensive and directly aligned with requirements.

Diverse learning resources

Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences including workbooks for in-depth study and Quick Reference Guide.

Up-to-date and reliable

Rest assured all your study materials are always current and in sync with the official exams.

Accessible learning

The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.