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Privacy Policy

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Training Heights This Privacy Policy was last updated on June 10, 2025.

1. Introduction

Welcome to Training Heights. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website e-learning.trainingheights.com and use our e-learning platform services.

By using our platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Account Information: Name, email address, phone number, username, and password
  • Profile Information: Educational background, professional interests, learning preferences
  • Payment Information: Billing address, payment method details (processed securely through third-party payment providers)
  • Communication Data: Messages sent through our platform, customer support inquiries

2.2 Course and Learning Data

  • Course enrollment and completion records
  • Quiz and assessment results
  • Learning progress and activity logs
  • Time spent on courses and materials
  • Discussion forum posts and interactions

2.3 Technical Information

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, search queries, clickstream data
  • Cookies and Tracking: We use cookies and similar technologies to enhance user experience

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

  • Create and manage your account
  • Provide access to courses and learning materials
  • Process payments and transactions
  • Track learning progress and issue certificates

3.2 Communication

  • Send course updates and notifications
  • Respond to customer support inquiries
  • Provide technical support and assistance
  • Send important account and security notifications

3.3 Platform Improvement

  • Analyze usage patterns to improve our services
  • Develop new features and courses
  • Conduct research and analytics
  • Personalize your learning experience

3.4 Marketing (with consent)

  • Send promotional emails about new courses
  • Share educational content and resources
  • Conduct surveys and feedback collection

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

  • Payment processors for transaction handling
  • Cloud hosting services for data storage
  • Email service providers for communications
  • Analytics providers for platform improvement

4.2 Legal Requirements

  • Comply with legal obligations and court orders
  • Protect our rights, property, and safety
  • Prevent fraud and abuse
  • Respond to government requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.4 Course Instructors and Administrators

Course instructors may access your learning progress and participation data for educational purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: Data transmission is secured using SSL/TLS encryption
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Regular Security Updates: We maintain up-to-date security systems
  • Data Backup: Regular backups to prevent data loss
  • Security Monitoring: Continuous monitoring for security threats

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Meet educational record-keeping requirements

Course completion data and certificates may be retained indefinitely for verification purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

  • Request access to your personal information
  • Obtain a copy of your data in a portable format

7.2 Correction and Updates

  • Update or correct inaccurate information
  • Modify your profile and preferences

7.3 Deletion

  • Request deletion of your account and personal information
  • Note: Some information may be retained for legal or business purposes

7.4 Communication Preferences

  • Unsubscribe from marketing emails
  • Adjust notification settings
  • Opt-out of non-essential communications

7.5 Cookie Controls

  • Manage cookie preferences through browser settings
  • Opt-out of analytics tracking

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your login status and preferences
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Ensure platform security and prevent fraud

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

9. Third-Party Links and Services

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Training Heights Customer Support

14. Governing Law

This Privacy Policy is governed by the laws of [Insert Jurisdiction] without regard to conflict of law principles.